Support
Most things you can fix yourself in under a minute. If not, we’re here.
I can’t sign in
The email has a sign-in link and a code. Type the code into the sign-in screen where you asked for it — that works on any device, including the app installed on your iPhone home screen (an emailed link opens in Safari instead). Codes and links expire, so request a fresh one if it’s been a while. Check your spam folder, or try “Continue with Google” instead.
Export my data
Open Profile, then Your Data, and choose Export as CSV (great for spreadsheets) or Export as JSON (everything, including goals, scores and achievements).
Delete my data or account
In Profile → Your Data you can delete your activity history, remove your community contributions, or delete your account entirely. Deleting your account is permanent and can’t be undone.
I forgot my PIN
On the lock screen tap “Forgot PIN?”, then “Reset lock”. That clears the PIN and turns the lock off; you stay signed in, and you can set a new PIN in Profile.
Report a bug or a content concern
Tell us what you were doing, what you expected and what happened, plus your device and browser. Please don’t include private details from your logs.
Still stuck?
Email support@getitin.me. For privacy or data requests, use privacy@getitin.me.
Health questions? GetItIn isn’t medical advice — please talk to a qualified healthcare provider. See our FAQ.